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We're recruiting a Volunteer Coordinator!

To apply, please email with

  1. your CV,

  2. a cover letter or a short video (max 2.5 minutes) explaining why you would like to be considered for this role, and

  3. your earliest start date.

Deadline: April 13th 2022, 5pm GMT+1

We are looking for a Volunteer Coordinator to join the Indigo team.

Role Title: Volunteer Coordinator

Location: Remote (based in the EU, UK, Serbia, or Bosnia)

Reporting to: Head of Programmes & Partnerships

Hours: 36 hours a week

Stipend: a monthly stipend is provided to cover living costs

Duration: 6 months

Benefits: Being part of a wonderful team and helping amazing grassroots organisations find volunteers

Main objective of role: Match volunteer applicants to partner organisations.

About Indigo

Indigo Volunteers is a coordination charity which supports grassroots organisations, working with refugee and migrant communities across the Greek islands and mainland, Serbia, Bosnia and Herzegovina, Lebanon, Cyprus and France. By connecting volunteers with humanitarian organisations working along the European migratory routes, organising training and capacity-building programmes, providing PSS support, we try to amplify the impact of our partners' work with displaced people and develop more sustainable practices within the sector.

Purpose of the role

The purpose of the Volunteer Coordinator role is to support our network of partner organisations by carrying out Indigo’s volunteer-matching programme. Your main responsibility is to ensure that we meet our partner’s volunteer needs by connecting them with suitable applicants from our database. You will be working closely with another Volunteer Coordinator to serve as Indigo’s placement team, and be the key point of contact for volunteers and partner organisations within the placement process. In addition to this, you will support the diversification of our volunteer recruitment by contributing to marketing and outreach efforts.

As a Volunteer Coordinator, you are expected to maintain positive working relationships with the 50+ current partner organisations supported by Indigo across Greece, Serbia, Bosnia & Herzegovina, France and Cyprus, and Lebanon as well as potential new partners in other countries primarily through remote catch-ups. Within Indigo itself, you will be engaging regularly with our international team of 5 people and several volunteers to discuss operational issues, help us carry out our capacity building and psycho-social support programmes, and to pick up any other relevant tasks within our operations where needed.

You will be expected to be an ambassador for Indigo, promoting happy, healthy, and responsible volunteer practices for all. You need to have a good understanding of the situation of refugees and migrants in Europe and be able to signpost volunteers to key information and organisations.



  • Understand the volunteer needs of our partner organisations through regular engagement with their volunteer coordinators via email, WhatsApp, over calls and in-person where possible.

  • Continuously update our partners’ volunteer needs on our website, across different (social) media and on recruitment platforms.

  • Review volunteer applications and connect them to the right partner organisation.

  • Guide our volunteers through the matchmaking process, from their initial application to their placement.

  • Follow up with the volunteer and partner organisation when needed to ensure that the placement is successful.

  • Log all relevant details in our Client Relationship Management (CRM) system Salesforce.

  • Support evaluation mechanisms, produce monthly reports on the relevant volunteer numbers and continuously assess Indigo’s impact.




  • Previous experience and/or demonstrated interest in the refugees and migrants sector, knowledge of the responsible volunteering concept.

  • Excellent communication skills, including intercultural awareness, and the ability to effectively and diplomatically represent Indigo in a professional context.

  • Experience in recruitment marketing and outreach with focus on diversity and inclusion is a big plus!

  • Experience working remotely, managing your own time and multitasking.

  • Excellent computer skills (e.g. Microsoft Office, Google Docs/Drive, social media, etc.),

  • Strong organisation and planning skills.

  • Strong team player.

  • Ability to work within a challenging and high pressure sector.

  • Enthusiastic about the grassroots sector - previous experience working or volunteering with displaced people preferable!


  • Match volunteers with partner organisations through Salesforce.

  • Ensure that our volunteer placement numbers are on target.

  • Produce the monthly written reports and measure our impact.

  • Develop and maintain positive and regular working relationships with our partners’ volunteer coordinators.

We particularly welcome applications from groups that are often underrepresented. Indigo Volunteers is against discrimination of any kind and committed to upholding an equal and inclusive working environment irrespective of ethnicity, gender, gender identity, marital status, nationality, disability, sexual orientation, mental health, religion, or age. We recognise that unconscious bias and internalised prejudice are present in the sector and we actively work to educate ourselves in allyship and non-discriminatory practice. We recognise that having a diversity of experiences and perspectives is crucial to growing and improving as an organisation and particularly welcome applications from a wide variety of backgrounds who are motivated by these values and who can drive and inspire change for refugees and displaced people.

To apply, please email with

  1. your CV,

  2. a cover letter or a short video (max 2.5 minutes) explaining why you would like to be considered for this role, and

  3. your earliest start date.

Deadline: April 13th 2022, 5pm GMT+1


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